TeamViewer Remote Support Software — Installing and Using

Summary

Remote support software like TeamViewer lets a friend or tech support person share your computer screen while offering tech help. These programs should only be used with people you know, and only be used when needed. You can exit the software whenever not in use. TeamViewer is a popular choice because it is secure and well established over many years of reliable service.

Installing TeamViewer for Apple Computers

Follow these instructions to install TeamViewer:

1. Go to the TeamViewer.com website.
2. Click on the “Download for Free” button on the home page.
3. You will be taken to a page with a message stating: “Your TeamViewer Free Download will start momentarily…“
4. The installation file will be placed in your designated downloads folder. You will also see in your browser an option to open the file. This may appear at the lower left corner or top right area of your browser.
5. Open the TeamViewer.dmg file and follow the instructions to install.
6. Choose Standard Installation.
7. Choose Free for Personal Use.
8. Part of the installation will require that you make some adjustments to the system security that allow TeamViewer to work properly.
9. When the software installation is complete, you’ll see the main TeamViewer software window.
10. To share your computer screen with someone, you can give them your TeamViewer ID.
11. Then give them the random TeamViewer password.
12. Note that you will both have the ability to use your keyboard and mouse. Also they will have the ability to copy files from your computer or to your computer. So, you’ll want to be careful to only use the software with people you know and trust.
13. When done with your support session, be sure to completely exit the TeamViewer program. Open the main page and from the TeamViewer menu choose Quit TeamViewer.

Installing TeamViewer for Apple Computers

1. Go to the TeamViewer.com website.
2. Click on the “Download for Free” button on the home page.
3. You will be taken to a page with a message stating: “Your TeamViewer Free Download will start momentarily…“
4. The installation file will be placed in your designated downloads folder. You will also see in your browser an option to open the file. This may appear at the lower left corner or top right area of your browser.
5. Open the file and follow the instructions to install.
6. Choose Standard Installation.
7. Choose Free for Personal Use.
8. When the software installation is complete, you’ll see the main TeamViewer software window.
9. To share your computer screen with someone, you can give them your TeamViewer ID.
10. Then give them the random TeamViewer password.
11. Note that you will both have the ability to use your keyboard and mouse. Also they will have the ability to copy files from your computer or to your computer. So, you’ll want to be careful to only use the software with people you know and trust.
12. When done with your support session, be sure to completely exit the TeamViewer program. Open the main page and from the Connection menu choose to close your connections and exit TeamViewer.